Before you begin
Review this information, check that your computer meets system requirements, and that you have proper credentials to log on to TruCare ProAuth.
Web browser requirements
These browsers have been certified for use with TruCare ProAuth.
• Internet Explorer 11
• Google Chrome 112 (Recommended)
• Mozilla Firefox 111
• Microsoft Edge 112
• Apple Safari 13 (Mac OS)
If you are using Safari as your browser, make sure that scroll bars are enabled. Refer to the online support for your browser.
All application activity must occur on a single browser tab. Casenet does not recommend using multiple tabs.
For the best user experience, maximize your browser window.
Note: Pop-ups must be enabled in the browser. Pop-ups are required for the login screen to open. Refer to the online support for your browser if you need help managing pop-ups.If you are using the Chrome browser in an Apache Windows non-SSL deployment, you must disable the SameSite by default cookies setting.
1. Go to this URL in your Chrome browser: chrome://flags/#same-site-by-default-cookies.
2. Change the SameSite by default cookies setting to Disabled.
Private mode
Do not use browsers in private mode (also called incognito) when using InterQual Connect™ or Cite AutoAuth in TruCare ProAuth. They do not work in browsers using private mode.
Display resolution
The recommended resolution for your display screen is 1280x1024. Maximum resolution is 1920x1080; minimum resolution, 1280x800.
If you are using InterQual Connect™ with TruCare ProAuth, use the following screen resolution settings for InterQual Connect™ to correctly display.
• The minimum vertical display resolution should be 960 pixels or greater.
• The minimum horizontal resolution depends on the display aspect ratio, as in the following examples.
Display Aspect Ratio | Resolution Settings |
|---|---|
4:3 | 1280 x 960 |
16:10 | 1680x1050 |
16:9 | 1920 x 1080 |
Note: If your display is set to the correct resolution and InterQual Connect™ is still not displaying properly, verify that the screen scaling is set to 100%.Signing on
The payee provides all information related to your user account and logon credentials. Check with your administrator for details.
System connectivity
If your connection to TruCare ProAuth times out, log back into TruCare ProAuth.
Use of TruCare ProAuth requires connectivity to other systems. On rare occasions, one of these systems may be temporarily unavailable, perhaps for maintenance or because of a power outage. If the system is not restored in what you consider to be a reasonable amount of time, contact the system administrator for more information.