TruCare ProAuth access from a member search in your parent portal
Some organizations configure their connection to TruCare ProAuth so that a member used in your parent portal can be passed directly to TruCare ProAuth, eliminating the need to search for the same member.
After successfully authenticating user access, TruCare ProAuth performs a member search, using the member ID that is transferred via a URL from your organization.
When you access TruCare ProAuth, one of the following scenarios will occur:
• If the member is found, TruCare ProAuth opens at the dashboard with the member in focus in the left navigation pane. Existing authorizations for this member for the past seven days are displayed (the Date of service From date defaults to seven days before current day). You can work with existing authorizations for the member or create new authorizations for the member.
• If the member is not found, TruCare ProAuth opens at the Member Search page. A message informs you that no member was found. You can try searching for a member on that page.
• If the URL from your organization does not include a member ID, TruCare ProAuth opens at the dashboard with no member in focus. You can search for a member or work with authorizations as needed.