Correspondence summary
The Correspondence Summary appears when you select an authorization on the member dashboard and select View Correspondence. On the summary you can select correspondence to view details about or return to the member dashboard by selecting Back to Dashboard.
Functional areas of the Correspondence Summary
This table describes the functional areas of the Correspondence Summary.
Function | Description |
|---|---|
Authorization Number | Shows the number identifying the authorization for which correspondence is being displayed. |
Back to Dashboard | Returns you to the member dashboard. |
Correspondence Page Instructions | This field provides any specific instructions for your payer organization. The instructions for your payer organization were entered in > > > . |
Letters | Correspondence Summary is updated in real-time when a payer initiates the letter to any of the recipients. This column lists letters concerning the authorization that have been initiated to designated recipients. To select a letter click on it. The line turns blue and a chevron appears on the first column of the list. Clicking on the chevron displays the letter history. Summary information columns for correspondence are: • Letter Name - a name indicating the content of the letter. • Status - Complete, indicating that the letter has been generated by TruCare, or Voided, indicating that the letter has been voided. You cannot view or print a void letter. If the letter status is Void, the void reason displays next to the status. • Date Generated - The date and time stamp from when the letter was generated. By default, letters are sorted using most recent to earliest date generated information, but you can adjust the sort on any or the columns using the arrows in any of the columns. Sorting applies to overall data and not just to the visible set of rows. |
Page and Items per page | A display indicating page being viewed (highlighted in black) and the number of items that can display on a page (in the drop-down box). To increase the number of items displayed in the summary grid, select the down-arrow in the drop-down box and then select 10, 20, 50, or 100. |