Acknowledging service requests
Your organization might require you to acknowledge service requests in the Service Request Authorizations Summary table.
When you need to acknowledge a service request, the Acknowledge column in the Service Request Summary table includes an Accept check box.
You must acknowledge service requests in the following cases:
• There is a new service request in TruCare ProAuth.
• A previously acknowledged service request is modified in TruCare, for example a new line item is added or an already acknowledged line item is changed.
In this example, the first service request needs to be accepted and acknowledged.
You cannot view a service request's details until you acknowledge it.
To acknowledge service requests in the summary table:
1. Select the Accept check box for the service request.
The service request expands and the service request line items are visible. The Acknowledge button is enabled.
If you want to acknowledge multiple service requests, select the Accept check box for all service requests you want to acknowledge. You can acknowledge up to 100 service requests at a time.
2. Select Acknowledge.
Acknowledged service requests display Accepted in the Acknowledge column. The View Auth Details button is enabled.